A phone that will not charge does not always need a new battery. Try these simple checks first.

Check the power source

Try another working outlet and a compatible charger. Check the cable for wear or damage. Do not use a damaged cable.

Look at the charging port

Check for visible lint or damage. Avoid pushing metal tools into the port or adding liquids.

If the phone still has some power, restart it and try charging again. A temporary software issue can sometimes affect charging.

If the phone is wet, very hot, swollen, or smells unusual, stop charging it and ask a repair professional for help.

Tell our team what happens when you connect the charger. We can discuss the next step for checking the device.

Need help with your phone? Contact Vantrox Mobile to discuss your options.